Accessibility Statement for www.leominstertowncouncil.gov.uk

This accessibility statement applies to www.leominstertowncouncil.gov.uk 

This website is run by Leominster Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is:

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

 

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email townclerk@leominstertowncouncil.gov.uk
call 01568 611734
write to us or visit us at Leominster Town Council, 11 Corn Square, Leominster HR6 8YP

We’ll consider your request and get back to you in 7 working days.

Please contact us for directions if required.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Town Clerk, Leominster Town Council, 11 Corn Square, Leominster HR6 8YP or call 01568 611734.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We currently do not offer text relay over telephone or an audio induction loop in our offices. However if you contact us before your visit we can try to arrange a British Sign Language (BSL) interpreter.

Please email townclerk@leominstertowncouncil.gov.uk

Technical information about this website’s accessibility

Leominster Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

The content listed below is non-accessible for the following reasons:

  • images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • most older PDF documents (pre September 2018) are not fully accessible to screen reader software. This will include minutes and agendas before this date.

  • you cannot modify the line height or spacing of text on any of our page

 

Disproportionate Burden

Navigation and accessing information:

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions:

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in Autumn 2020.

We are currently in the process of migrating to a brand new website provider. A new Leominster Town Council Website will meet WCAG 2.1AA compliancy. This has been delayed due to Covid-19 restricitions. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, where possible, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents created by us will meet accessibility standards.

What we are doing to improve accessibility 

We are currently in the process of changing our www.leominstertowncouncil.gov.uk website to a fully WCAG 2.1AA compliant provider. This will enable us to improve our website accessibility and meet the compliancy and current regulations. It will also enable us to remain up to date with any changes in legislation. We were aiming to complete this by September 2020, but due to COVID-19 we were unable to do so as planned.  We plan to improve accessibility on this website by addressing non-compliance issues (where possible) by Autumn 2020. We will provide staff training to ensure that all new content added meets accessibility criteria. We also run quarterly reports to identify and address accessibility issues.

How we tested this website

This website was last tested in August 2020. Tests were carried out by our internal systems.

We tested a sample of pages from our main website platform: www.leominstertowncouncil.gov.uk

This statement was prepared on 23 September 2020.

 



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